Privacy Policy

At The Custom PC Bros, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our website or services:

Personal Identification Information: Name, email address, phone number, mailing address.
Payment Information: Credit card details, billing address, and other payment-related data (Note: We do not store full payment card information; payments are processed securely by third-party providers).
Technical Data: IP address, browser type, device information, and browsing behavior on our website (e.g., pages visited, time spent on the site).
Order and Transaction Data: Information related to your purchases, including products, services, and customization details.
Communications: Any correspondence you send to us, including customer service inquiries or feedback.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: To process and fulfill your orders, including custom PC builds, repairs, and upgrades.
To Improve Our Website: To analyze usage data to enhance the functionality and user experience of our website.
To Communicate with You: To send updates about your orders, offer customer support, send promotional materials (if you’ve opted in), and respond to your inquiries.
To Process Payments: To handle billing, payment, and fraud detection.
To Comply with Legal Obligations: To meet our legal obligations and protect our rights, such as for fraud prevention, tax reporting, and regulatory compliance.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (such as payment processors and shipping companies) to help facilitate our services.
Legal Compliance: We may disclose your information to comply with legal requirements, enforce our policies, or protect the rights, property, and safety of The Custom PC Bros, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to collect information about your interactions with our website. These technologies allow us to:

Analyze website usage and trends.
Remember your preferences for future visits.
Improve site functionality and enhance your user experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect some website features.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures, including encryption and access controls, to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Update: Correct or update your personal information.
Delete: Request the deletion of your personal information (subject to certain legal obligations).
Withdraw Consent: If you have previously given consent for us to process your data, you may withdraw it at any time. To exercise these rights, please contact us using the contact information provided at the end of this policy.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated by us, and we have no control over their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. We recommend reviewing this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

The Custom PC Bros
Email: info@thecustompcbros.com